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SUPPORT CENTRE MANAGEMENT

Offers support managers the opportunity to develop and refine their technology support leadership skills.
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Support Centre Management

SUPPORT CENTRE MANAGEMENT

The course provides students with the skills necessary to effectively manage the challenges of the most complex support operations.

The comprehensive Support Centre Management course includes fourteen modules covering all aspects of managing both the operational and business aspects of support organisations. Students who successfully complete the course achieve accreditation under the SCP Career Certification programme.

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About Us

Noventum is specialized in helping manufacturers grow profitable and sustainable revenue streams from services. We help identify new service value propositions, design new services and help manage the organisational transformation towards new service business models. Noventum provides best practices from research and service industry standards, best practice IT solutions with the leading solution vendors, training and a proven service transformation methodology. The Noventum Digital Service Transformation Centre provides on-line access to blueprint service business models, benchmarking databases, self-assessment tools, IT solution architectures, and our virtual training centre for all service roles. We guide management teams of manufacturers to create and implement winning service business strategies. We offer career advancement services through training, coaching, recruitment and people development programmes. We provide advice on IT Architecture and we implement digital service management platforms with our partners. Noventum’s track record includes hundreds of successful service transformations with some of the worlds' leading companies

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