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Support Centre Management

The course provides students with the skills necessary to effectively manage the challenges of the most complex support operations.

The comprehensive Support Centre Management course includes fourteen modules covering all aspects of managing both the operational and business aspects of support organisations. Students who successfully complete the course achieve accreditation under the SCP Career Certification programme.

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Digital Services Transformation
Develop your leadership skills and successfully transform into a digital service business that focuses on improving the value of its customers. 
Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.