SUPPORT CENTRE SUPERVISOR

Developed with input from industry leading support or-ganisations, the Support Centre Supervisor course teaches the skills necessary to successfully lead a support team in today’s competitive market.

This course provides training on the fundamentals of supervision relative to the technical support environment, while enhancing the inherent skills and knowledge of support supervisors. The course focuses specifically on the leadership and management challenges facing supervisory staff that occur in the technical support centre, such as establishing and managing goals, change management, team building and coaching, achieving goals as a team, and managing support productivity.