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SUPPORT SPECIALIST

Support Specialist

SUPPORT SPECIALIST

The two day Support Specialist course is unique in its focus on the critical areas of performance for senior members of the support team. Course modules focus on the key roles senior specialists play in delivering quality support, including mentoring, knowledge creation and management, understanding metrics, and teamwork.

And, since senior specialists also play a key role in escalation management, course modules on negotiating, problem management, and listening are part of the curriculum to provide the skills necessary to effectively manage escalations and assist other team members in managing their case backlogs.

For more information contact us today.

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