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Trusted Advisor

This Trusted Advisor course has been created for service professionals operating in any industry, and at any level, and serves as a practical guide on establishing and maintaining relationships with clients and colleagues. It will assist anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.

The practical tools and exercises in the course will improve your ability to earn trust and to sharpen your trust-building skills. You will be taught how to approach prospects and clients based on a relationship of trust, and how to implement this skill in your daily work life. The course is available in English, German, Dutch, French, Spanish, Turkish and Russian.

Objectives of this course 

The objectives of this web-based training are:

  • To understand what it means to be a Trusted Advisor.
  • To understand what characteristics are needed to become a Trusted Advisor.
  • To enable you to reinforce those characteristics you already have and to determine which of them need to be developed.
  • To understand the importance of the role of the Trusted Advisor in the sales process so that it develops into one that is trusted by customers.
  • To understand that a Trusted Advisor's behaviour makes the selling process of service more assertive.

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Digital Services Transformation
Develop your leadership skills and successfully transform into a digital service business that focuses on improving the value of its customers. 
Trusted Advisor
A course that assists anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.