This Trusted Advisor training has been created for service professionals operating in any industry, and at any level. It serves as a practical guide on establishing and maintaining relationships with customers. The training will assist anyone whose business is built on trust, and who believes that service business growth depends on excellent service and positive customer experiences, resulting in long-term client relationships.
The practical tools and exercises in the training will improve your ability to earn trust and to sharpen your trust-building skills. You will be taught how to approach prospects and clients based on a relationship of trust, and how to implement this skill in your daily work life.
After this training, participants will understand:
The training consists of seven modules:
Language: English, German, Dutch, French, Spanish, Turkish and Russian (other languages upon request)
Price: Online Self-Paced: € 595
Online Coach-led: € 1,595
Duration: +/- 18 hours of self-learning that can be spread over one year
For whom: all service professionals that are customer facing