As customers become ever-more demanding of high levels of customer service and as the cost of delivering service continues to increase, service engineers and support staff need to develop, in order to be able to balance customer needs with business pressures and achieve customer satisfaction.
Our latest research on profitable growth clearly shows that the best and most profitable strategy that an organisation can follow is to focus on developing a better customer experience than the competition and that can only be achieved with the support of your staff, who have the first contact with the customer. The type of individual able to deliver to such requirements is a “Trusted Advisor”.
In this white paper we highlight the importance of turning your people into Trusted Advisors and explain what that means for the company, as well as for your people. We also look at some practical examples of how this can be achieved and the benefits it can bring to an organisation.