Noventum has been working the past two decades with a lot of large multi-national companies that needed to grow and improve their service business. Over the years of running service transformation projects we discovered that most service businesses use similar Service Management Practices, Process Models, Roles and Organisation Designs, Performance Metrics, Solution Requirements, Service Solution Blueprints, and E-Learning training courses no matter the industry they are in or technology platform they sell.
We have documented the best practices and digitalized our service transformation methods and tools so that we can now make them available to service companies of any type or size.
In order to help service organisations to define a global standard for service excellence and benchmark performance you can choose to adopt the Service Capability & Performance Standards, ITIL - IT Management Standards or ISO Service Standards. The STC will facilitate the implementation and certification.
We invite you to take a guided virtual tour in the Service Transformation Centre with one of our coaches.
